Leadership expertises

Interpersonal communication

Becoming Leader

Communicate with others

Whether you are a leader, a manager or just a collaborator, we are all part of a team.

Unless we are a lighthouse keeper on a desert island, we interact at some point in our professional day with one or more people.

And as Dominique Wolton rightly says:

«In communication, the most complicated thing is neither the message nor the technique, but the receiver.»

In the majority of cases, we all have the ability to formulate what we have to say. What usually blocks us in our interpersonal communication is often related to the person for whom the message is intended: how will the other person receive my message? What can I do if he or she disagrees? What should I do if he or she gets angry? Misunderstands? Or even worse ?: Pretends he or she didn’t hear!

We are clearly very effective in the staging of disaster scenarios where we usually play the leading role: the innocent victim. How about getting out of Karpman’s dramatic triangle by improving our interpersonal communication skills?

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Leadership expertises

The ABC's of interpersonal communication

 « Between what I think, what I mean, what I think I say, what I really say, what you want to hear, what you hear, what you think you understand, what you want to understand and what you really understand, there are nine possibilities of not getting along! »

“And what if, contrary to this quote from Bernard Werber, which is astonishingly close, we decided to change our interpersonal communication techniques? It all starts with ourselves: the way we interact with others.

Let’s take a classic situation of a person who becomes a team leader. The first thing that this person will do is to meet the members of his or her team to introduce himself or herself.

Then, it is likely that individual interviews with each member will take place.

On this occasion, it will be important not to focus the discussion only on the operational. On the contrary, it is the ideal time to get to know the other person, to show interest in him or her as a person.

Getting to know the other person, discovering what he or she is passionate about, what drives him or her, his or her allergies… This first meeting seals the birth of a new working relationship and it is the ideal moment to share what is important to us and to ask the other person to do the same.

Then, as the collaboration grows, the trust grows, and you will exchange more and more with others. You will discover hidden facets, uncover unknown talents or share experiences that will make sense, whether at the end of a virtual meeting, during a crisis resolution or simply at the coffee machine.

All is for the best in the best of all worlds? Alas, alas, three times alas: it is also possible that grains of sand may come to grip or even block the beautiful mechanics that you have taken the time to put in place. Don’t panic!

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Leadership expertises

Barriers to interpersonal communication

Albert Merhabian discovered that when we communicate with others, 7% of what they retain is related to words. The remaining 93% is divided between the vocal – 38% – and the visual – 55%. All the more reason to pay attention not only to the content but also to the form and tone of our message. Things that we often tend to forget… as well as the fact that the way the other person receives our message is not under our control.

It is up to us to be transparent, open, to pay attention to signs of incomprehension and above all, in the case of a sensitive message, that the other person can understand it without any interference. Far from being obvious? However, there is a very simple technique: ask the other person to reformulate our message. If the reformulated message is faithful to the original one, it means that the other person has understood it. If not, it’s up to you to rephrase it more clearly so that your message is well understood. This communication technique is very simple and avoids any misunderstanding.

There are many other techniques to improve interpersonal communication.

These are part of the leadership training offered by Becoming Leader. This training allows you, among other things, to get to know yourself as a person, as a team leader and as a strategist thinking about the future development of your department, your company and/or your field of activity.

The added value of the training is without a doubt the accompaniment on the field which allows your coach, your mentor to observe the dynamics of your team and to help you to improve and fluidify your interpersonal communication while respecting your individuality and that of your team.

Finally, Becoming Leader is not just about leadership training. Our team of experts offers a range of services from training to coaching, consulting and mentoring.

A project, a special request? We also offer our clients tailor-made programs. If you would like to know more, do not hesitate to send us an e-mail at [email protected].

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