Performance…. A word of English origin, derived from the English word “to perform” (“accomplish, realize”). Its primary meaning in the dictionary is related to the sporting field of horse racing, through the analysis of how a horse has behaved in a race. By extension, the definition will apply in the sporting, financial, economic, and other field and therefore in the field of organizations.
All organizations, whatever their goals, need to be profitable in order to be sustainable. This profitability is often translated in the form of an equation such as: “To serve clients in the best possible way, at the best possible cost, by mobilizing work teams”. For many years, this has been translated into the implementation of performance management systems, inspired by the pioneers of Toyota and General Electric (GE); putting the customer back at the center of concerns, and the robustness and simplification of processes as mechanisms for action.