Becoming Leader

Creating a culture of exchange, communication and performance

Leadership challenges

Creating a culture of exchange, communication and performance

Performance…. A word of English origin, derived from the English word “to perform” (“accomplish, realize”). Its primary meaning in the dictionary is related to the sporting field of horse racing, through the analysis of how a horse has behaved in a race. By extension, the definition will apply in the sporting, financial, economic, and other field and therefore in the field of organizations.

All organizations, whatever their goals, need to be profitable in order to be sustainable. This profitability is often translated in the form of an equation such as: “To serve clients in the best possible way, at the best possible cost, by mobilizing work teams”. For many years, this has been translated into the implementation of performance management systems, inspired by the pioneers of Toyota and General Electric (GE); putting the customer back at the center of concerns, and the robustness and simplification of processes as mechanisms for action.

However, adapting processes and managing performance also involves changing employee behavior, with the realization that an unreached indicator is a warning, that a mistake is a learning experience to be shared, and that continuous improvement is the driving force.

.It therefore becomes just as critical to work on team dynamics, on the culture of the group as it is on the processes themselves.

Create this culture of exchange and sharing, where a red flag is a gift, where a mistake is a source of learning for everyone – and not a search for the guilty party – where process improvement is a liberator of time to allow creativity and the implementation of new approaches, where technology is not there to “take” the place of human resources, but to allow us to focus on tasks with real added value, etc. is a real challenge in itself, especially in economic climates where “profitability” at any price has gradually erased the importance and wealth of human resources.

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So how can we instill a performance culture within a team, while managing fundamental fears and anxieties such as “losing a job”, “fear of being responsible for a mistake”, or any other?

How do we implement a performance management chart that both meets the needs of the team and allows us to continuously align ourselves in achieving our goals? What do we do and how do we address any problems or risks encountered along the way? How do we deal with conflicting priorities and/or people? A non-exhaustive series of questions that jostle in the head of every team leader…and which can therefore prevent action.

The Become a Leader team, with 75 years of experience in companies, is committed to giving leaders the right tools, helping them make a difference on the ground with these tools and enabling them to develop their full leadership potential. We address topics such as creating a common vision for the organization, its application to a team, operational deployment and the identification of key indicators.

We can help you in the reflection and implementation of a visual performance management system, as well as your regular meetings (governance). In order to transform each problem or risk into an opportunity, problem solving techniques are one of the proposed keys.

Creating a performance culture also means making sure, beyond the contribution of knowledge and know-how, that we work together to develop the “savoir-être”, the individual behaviors that create this environment. Creating such a culture also requires the ability to manage conflict, to establish a climate of trust and transparent, caring communication, to create the space to give and receive feedback, to understand and adapt one’s leadership style to one’s collaborators or partners. Our corporate experience has made us aware of the criticality and importance of these personal and interpersonal aspects.

Based on our experience, we accompany you throughout the implementation of performance management, with this particular view and sensitivity to the human being.

The Become a Leader team is experienced in all the tools and processes it passes on to its clients. This learning is also an opportunity to share the team’s experience and that of other participants on the implementation of these tools in the field.

Our services

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The challenges of leadership

Become leader together!

We address this issue through several types of service offering solutions.

We propose to solve these problems through:

  • A complete leadership development solution where we develop the entire leader’s toolbox leading to performance,
  • Individual coaching where the participant works with the guidance of an individual coach,
  • Team coaching if this is a team issue with the help of a professional coach specialized in group- coaching,
  • A specific thematic workshop if it is appropriate.
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